Before you start
- One of the recovery codes you saved when you set up two-step verification. Each code works once.
What a recovery-code session allows
You can open your Workspaces, view and edit reports, and continue ordinary work. Publishing, PDF export, billing, team, brand, domain, and security changes stay unavailable until you restore full access.
Steps
Step 1: Start signing in
Sign in with your email code. At the second step, choose Use a Recovery Code.
Step 2: Enter a recovery code
Enter one of your saved codes. Each code works once.
Step 3: Work in the restricted session
Prooflin shows that the session is restricted. Ordinary work continues.
Step 4: Restore full access
Open Account, then Sign-In & Security, and choose Verify to Restore Access with an existing passkey or authenticator code.
Step 5: Replace used codes
If you’ve used several codes, generate a new set in Sign-In & Security.
What you should see
Prooflin shows “Full access restored” and your session is re-secured.
Common problems
Check for typos and use a code you haven’t used before.
Recovery codes can’t be used again until you re-secure your account. Continue with an existing passkey or authenticator app.
Sign out, then sign in again to continue.
Code entry is paused for a while. Try again later.
Next steps
- HELP ARTICLESetting up passkeys and two-step verificationA passkey or an authenticator app protects sensitive changes and lets you recover access. Email codes alone don’t count as two-step verification.
- HELP ARTICLEContacting Prooflin supportUse the Contact page to reach Prooflin about the product, your account, billing, privacy, security, legal questions, or anything else. You don’t need to sign in.
- CONTACTContact UsIf this article didn’t resolve your question.