Account & Security

Setting up passkeys and two-step verification

A passkey or an authenticator app protects sensitive changes and lets you recover access. Email codes alone don’t count as two-step verification.

Plan
Any
Role
Any
Sign-in
A recent sign-in to add your first method

Before you start

  • A device with a screen lock (fingerprint, face, or PIN) for a passkey, or an authenticator app on your phone.

Why it matters

Sensitive changes, such as transferring ownership, changing your email, archiving or deleting a Workspace, deleting a Project, and managing payments, ask for a recent passkey or authenticator check. Email codes and recovery-code sessions can’t approve them.

Once the authenticator app is on, every sign-in, whether with an email code, Google, or a passkey, also asks for a second step: your authenticator code, a passkey you didn’t sign in with, or a recovery code.

You can save up to 10 passkeys. Your only strong method can’t be removed until you add another.

Steps

  1. Add a passkey

    Step 1: Open Sign-In & Security

    Open the account menu at the bottom of the sidebar, choose Account, then Sign-In & Security.

  2. Step 2: Choose Add Passkey

    Confirm with your device’s fingerprint, face, or PIN, then give the passkey a name you’ll recognise. Prooflin never sees your biometric data.

  3. Set up an authenticator app

    Step 3: Choose Set Up

    Under Two-Step Verification, choose Set Up next to Authenticator app. Scan the QR code with any standard authenticator app, or enter the key manually.

  4. Step 4: Turn it on

    Enter the app’s current 6-digit code and choose Turn On. Nothing is enabled until a code is verified.

  5. Step 5: Save your recovery codes

    After your first passkey or authenticator app, Prooflin shows 10 recovery codes once. Save them somewhere safe; Prooflin never emails them. Then tick I’ve saved these codes somewhere safe.

What you should see

Sign-In & Security lists your passkeys and shows the authenticator app as on.

Common problems

Next steps

STILL STUCK?

If these steps didn’t solve it, contact us.

Tell us which step you reached and the message you saw. Please don’t include passwords, one-time codes, or other credentials.