Before you start
- Your name and an email address Prooflin can reply to.
- A short description of the question, with the Workspace and report if it’s about one.
- Don’t include passwords, one-time codes, recovery codes, API keys, card numbers, or other credentials.
Steps
Step 1: Open Contact
Choose Contact in the website footer, or Contact Us at the end of any Help Center article.
Step 2: Choose a topic
Under What is your message about?, choose Product question, Account or sign-in, Billing, Privacy, Security, Legal, or Something else.
Step 3: Open the form
Choose Contact Prooflin Support. Enter your full name and email address; if you’re signed in, they’re filled in from your account.
Step 4: Write your message and send it
Describe what you were trying to do, what happened, the page or feature, and any error wording, then choose Send Message.
What you should see
The form shows Message received, and Prooflin replies to the email address you gave.
Common problems
Everything you entered is still in the form. Choose Try Again, or wait a few minutes and send it again.
Choose Contact Sales instead, so the request reaches the right team.
Choose the Account or sign-in topic and write from the address on your account. Support can’t bypass verification.
Next steps
- HELP ARTICLERequesting an Enterprise planEnterprise is arranged with the Prooflin team, with higher limits, custom terms, and invoicing. Owners and Admins can request it in the app, and anyone can ask from the website without signing in.
- HELP ARTICLESigning in with a recovery code and restoring full accessIf you can’t use your passkey or authenticator app, a recovery code gets you back in. That session is restricted until you re-secure it with an existing passkey or authenticator.
- CONTACTContact UsIf this article didn’t resolve your question.