Before you start
- A Workspace with a confirmed paid subscription.
Steps
Step 1: Open Billing & Usage
In the sidebar under Workspace, choose Billing & Usage.
Step 2: Choose Manage Payment
If Prooflin asks, confirm it’s you with a passkey or authenticator.
Step 3: Make the change
On the payment provider’s secure page, update the payment method, see your invoices, or cancel the subscription. Plan changes aren’t made there.
Step 4: Return to Prooflin
The plan follows the provider’s confirmed subscription. After a cancellation, Billing & Usage shows Subscription canceled, and existing reports stay readable.
What you should see
Billing & Usage shows the subscription state the payment provider has confirmed.
Common problems
It appears for the Owner once the Workspace has a confirmed paid subscription.
Plan changes aren’t available there. The plan follows the provider’s confirmed subscription.
The payment provider hasn’t confirmed payment. Update the card from Manage Payment. Existing reports keep working.
Next steps
- HELP ARTICLEUnderstanding monthly and annual billingCompare monthly and annual billing and see how allowances work on each. Annual billing saves 20% and still uses monthly allowances.
- HELP ARTICLESetting up passkeys and two-step verificationA passkey or an authenticator app protects sensitive changes and lets you recover access. Email codes alone don’t count as two-step verification.
- CONTACTContact UsIf this article didn’t resolve your question.